Certified Hospitality Manager (CHM) Practice Exam

What is the best approach to correct an employee performing a task incorrectly?

1. Publicly highlight their mistake to educate others

2. Allow them to continue until the task is complete

3. Find a quiet place to explain the correct way to do the task

4. Send them to a training session immediately

The correct answer is: Find a quiet place to explain the correct way to do the task

The best approach to correct an employee performing a task incorrectly is to find a quiet place to explain the correct way to do the task. This method fosters an environment of open communication and trust, allowing the employee to feel comfortable and less defensive about the mistake. By addressing the issue in a private setting, the manager can provide constructive feedback without the pressure of an audience, which can lead to a more receptive understanding from the employee. The focus can be on the learning aspect rather than embarrassment, encouraging the employee to grasp the necessary corrections without the fear of criticism from peers. This approach not only helps the employee learn the correct method but also strengthens the working relationship between the manager and employee, promoting a culture of continuous improvement within the team. In contrast, publicly highlighting a mistake may damage the employee's confidence and morale, while allowing them to continue without correction does not solve the problem and could lead to further errors. Sending the employee to a training session could be beneficial, but it may not address the immediate need for correction and can disrupt workflow. Therefore, providing one-on-one guidance in a supportive setting is the most effective strategy.