Certified Hospitality Manager (CHM) Practice Exam

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Prepare for the Certified Hospitality Manager Test. Utilize flashcards and multiple-choice questions, each with hints and explanations. Achieve success in your exam journey!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

Which of the following is an example of positive nonverbal communication?

Making eye contact
Crossing your arms
Avoiding facial expressions
Nodding your head intermittently

The correct answer is: Making eye contact

Making eye contact is an important aspect of positive nonverbal communication as it conveys attentiveness, confidence, and respect during interactions. When you establish eye contact with someone, it helps to build rapport and shows that you are engaged in the conversation. This behavior can create a sense of trust and connection between individuals, which is essential in hospitality and service industries where interpersonal relationships are key to success. In contrast, crossing your arms might be interpreted as a defensive posture, and avoiding facial expressions can lead to misunderstandings or a perception of disinterest. Nodding your head intermittently can signify agreement or understanding, but it may not be as universally recognized as the positive impact of eye contact in fostering meaningful engagement.