Certified Hospitality Manager (CHM) Practice Exam

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Prepare for the Certified Hospitality Manager Test. Utilize flashcards and multiple-choice questions, each with hints and explanations. Achieve success in your exam journey!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

Is it a good idea to multi-task while an employee is talking to you?

Yes, it can help manage time more efficiently
No, it can lead to misunderstandings
Only if the conversation is not important
Yes, if you are silently listening

The correct answer is: No, it can lead to misunderstandings

When an employee is talking to you, focusing your full attention on the conversation is crucial for effective communication. Engaging in multi-tasking during this interaction can lead to misunderstandings, as you may miss important details or nuances in what the employee is saying. Active listening is a key component of effective communication; it requires not just hearing the words but also understanding the context and emotion behind them. When distractions are present, such as handling other tasks or devices, the likelihood of misinterpreting the employee's message increases. This can result in a breakdown of trust and hinder the relationship between manager and employee. Cultivating a space for open dialogue is essential for fostering collaboration and ensuring that employees feel heard and valued, so prioritizing undivided attention during conversations is beneficial for both parties.